Lead Generators

Remember the day you told your family and friends you joined a "party plan/ direct sales" business?  At first, they were excited for you and eager to try all of the new products that you had to offer.  Then the realization sunk in that now THEY were EXPECTED to hold parties and help you.  Okay, so the words may not have ever been said but the thoughts were there.  I mean realistically, how many parties a year can you have for the same company? I would think it depends on how many catalog changes you have in a given year, for me and my company - it is three.  So, you now have family and friends locked in for 3 parties a year but your goal is 2 or 4 parties or more a month.  Where are you going to find those people?

All direct sales companies will tell you that the best place to book a party is at the party.  Okay, so you now have maybe 2 or 3 more parties a month on the calendar but you want to GROW your business.  Some here are some ideas from a top selling direct sales coach that may help you on the quest to find new customers, new parties and EXPAND your circle.

Deb Bixler talks about The Fish Bowl Lead Generator.  We have all seen those cute little fish bowls at the register of your favorite restaurant or store.  Usually, they are encouraging you to enter a drawing for a free meal or for a chance at free products.  Did you really think that they threw away all of those business cards or leads if you weren't a winner?  The idea is to put your fish bowl someplace with foot traffic, offer a chance to win your direct sales products, then advertise the winner after all is said and done.  Maybe it is a business where the manager loves your product and you can offer them a percentage of the sales from the parties that you book.  How about a bank that may highlight local businesses.  Look at your connections and determine if it is the type of customer that you are looking for then GO FOR IT!

Another tip from Deb is "Go to Vendor Events as a Guest".  This is a GREAT way to network with other vendors as well as the guests who are attending the event. I never thought about this since I was doing ALOT of vendor events but I tried it a few times and IT WORKS!  In fact, at one event where I was a guest - I booked a party and took orders.  Visit vendors that you already know are doing the event PLUS stop and meet new ones.  I ALWAYS have my product with me as well as catalogs.  Selling all kinds organizational products in the form of totes and bags helps ALOT.  It is simple: Go up to the table and let the vendor do their thing.  Always answer questions or talk in 10 seconds or less and always end in a question. Finally, wait for the right moment and say "How is this event?  I was thinking of bringing my business to it next time.  Is this vendor event a good one?"  The vendor will then ask what you do - remember the 10 second rule when you share and see what happens.

Follow-up is the key to fortune.... I have heard this many times in the workshops that I have been attending hosted by the Entrepreneurial Think Tank for Moms.  So, if you are not good with follow-up, PRACTICE.  Remember it takes 30 days to become a habit.  Set a small goal to follow-up with the leads (so many each day) and go from there.  Generating leads is not going to get the people to walk through your door (or buy your products) BUT if you follow-up with them, you can build a relationship and THEN they may become your best customer or hostess.

How do you generate leads for your business?  We would love to hear from you about what works and even what hasn't worked for you.  Have a ThirtyOne-derful day!

Customers For Life

This week's theme is all about increasing your sales.  How many of you have had one-time buyers?  You know the ones who buy at a vendor event or a party then never buy again?  Maybe they were just helping out a friend?  Maybe they were impulse shopping?  Maybe they didn't like the product once they got it? Whatever the reason, you have never heard from them again.  For me, that is probably because I haven't been very good with customer care calls but maybe you have been so you are wondering why you don't have a customer for life.

In an article in Inc magazine there were some tips on how to change these one time customers into customers for life.  Interestingly enough, the article made one KEY statement regarding changing one time customers into loyal ones - SURPRISE THEM!  Here is how you can do that:

• Beat your customers to the punch.  The best way to do this is with customer care calls.  Now, I don't mean those calls that are ASKING THEM to do something for YOU.  I mean, a call that simply says "thank you for you order and how do you like the product that you purchased ".  This means changing the mindset that we have so that we can break through to our customers.  When was the last time that you got a thank you call just for ordering. If there was a delay in their order, apologize and offer then something with their next order.  
• Make shopping easy.  As a direct seller, we have company websites - some are easy to navigate while others take some figuring out.  I have been fortunate to have customers call or email me when they had a problem with the website, this isn't always the case.  If someone placed a large order via the internet that might reap them additional rewards, would you call them and offer them the discounts?  Why not?  Who doesn't like something for free or at a discount when they are placing a large order.
• Resolve issues without a fight.  I happen to work for an AMAZING company that has a "no questions asked" policy in the first 90 days as long as things aren't personalized.  If you are making those customer calls, you can resolve any issue before it escalates and you have a disgruntled customer.   If it is past the cut-off or the item is personalized, I try to find a solution that will work for both the customer and myself.    

These may seem like basics but we all need a reminder once in awhile on how to take care of our customers so that we can build our business.  A happy customer is a repeat customer.  So surprise your customers - call them to say thank you, call them to make sure that they are happy with their product BEFORE the warranty expires, or just call them to wish them a happy birthday, happy anniversary (anything that you remember from the party that you can congratulate them on).  

Off to make those customer care calls because I am looking for loyal repeat customers!  How about you?  Have a ThirtyOne-derful day!

Selling Tips

I don't profess to have all of the answers, in fact some days I truly believe that I don't know anything when it comes to selling.  No, I am not going to be "Debbie Downer" but  I also don't want anyone reading this to think that my business never experiences the roller coaster of sales.  For some people selling comes natural - my mom, Joan Heldreth,  is like that.  I truly believe that you could sell anything.  I remember when she was a manager of a bakery - people would come in for 1 item and leave with a bag full of things that she suggested (sold) to them.  I always wondered how she did it.  I envied her and her ease with making a sale.

As I entered the world of direct sales, I was now the one "selling" my products.  I found an article on this exact subject on the Direct Selling Education Foundation website.  Here are some of the tips that they shared:

• Ask questions to quickly find out what the problem is and/ or what the customer needs.  In the party plan business, everyone is expecting the sales pitch.  You know the 100 reasons why they absolutely NEED your product.  STOP!  Your customers and the potential ones will be more open to what you have to say if you have something that will help THEM!  Sometimes they don't know that that is but if you have a SIMPLE solution to make their life easier, they are going to listen.  You have to LISTEN to them.
• Use language that is simple to understand.  Talk to people about your business as if you would talk to a friend.  Remember that you need to build a relationship with people in order for them to connect with you and your product.  Don't use acronyms or things that they aren't familiar with to try and impress them.
• Create and describe a picture for the customer.  Encourage your customer to imagine what their life would be like if they used XYZ product.  For example, if their children's sports equipment is rolling around in the trunk of the car.  Suggesting how easy it would be if everything was in one bag would be and as a result, no lost sports equipment and more space in your trunk.  Having had a daughter in sports, life would have been easier if some of those things weren't forgotten or lost in the trunk of the car.
• Ask more questions and listen carefully to their answers.  When a customer says "no" or is hesitant, I stumble sometimes depending on how far we are in the relationship building phase.  I am always worried about being perceived as pushy but as long as I remember to focus on what the customer needs and not let my own needs get in the way, it all works out.
• Think of yourself as a guide.  LISTEN and help your customers navigate through the roadblocks - color, style, price, value, etc.  Offer solutions that address their concerns - sometimes this will work, sometimes it won't.  Remember that a no now may mean not at this time.  

I love the quote "the art of selling is one that can be developed over time".  I am grateful for that or I would have given up in my first few months of direct sales.  Thank you Mom for showing me how easy selling can be when I use these tips - see, you thought I wasn't paying attention all of those years, you were a great example for me.  

What selling tips do you have?  Please feel free to share them.  I look forward to hearing from you.  Have a ThirtyOne-derful day!  

Home Parties - Fun or Grueling?

Yes, this is a strange title for a blog especially when I am in the "Party Plan" business.  When I first started in direct sales, I was one of those who was looking for a fun, easy way to make some money and get free products - definitely a hobby.  As I recruited my first girls - actually, I think they recruited me since I wan't even sure what to do with a recruit - I dabbled in home parties.  I was a vendor event girl - show my product and go home.  Sales were okay but definitely not consistent.  I even did an open house at my home which helped to increase my sales but still no parties at someone else's home.

I will never forget my FIRST actual home party.  I was a nervous wreck.  Lots of women looking at ME while they waited for me to enlighten them about how AMAZING our products were and why they should buy them.  I struggled through the presentation part by playing a game or two and then letting everyone play with our products.  It was then that I went on the HUNT to find a party "script" that would work for me. I found scripts that I wanted to try but now the problem was finding people who wanted to have a party.  Thus began my next quest to BOOK PARTIES.

Over the next year or so, I would try many things to get people to book parties.  Now, I average about 2 - 4 per month with my individual guest sales and attendance increasing which helps my party numbers go up.  I still stumble on the words when asking someone to book a party.  Then I heard and read an article by JulieAnne Jones called "Stop Asking and Start Offering".  I heard this same thing during many 31 minute calls but JulieAnne gave me the script.  WOOT! WOOT!

Typically, we ask the question "Would you like to book a party?".    We ASK EVERYONE - someone is bound to say yes, right?  This is all about us as the consultant - we are pretty much begging them to help us get sales.  Okay, so that may be a bit dramatic but you get the picture. So, let's change the wording so that we focus on the guest or the person we are talking to so that they feel special.  Here are two samples that may help with this change in mindset:

• Marilyn, I couldn’t stop thinking about our conversation earlier tonight and how completely busy you said you’ve been. I think you need a break, and I’d be absolutely honored if you would let me be the one to set it up for you. Let’s figure out when we can find a time to get you and your friends together.”
   
• "Karen, look at your wish list! You love my products. I don't want you to have to pay for all of these. Tell you what, let’s set up a party so you can get a ton of these for free. Do you prefer a weeknight or a weekend?"

Create your own by using this outline:

1. Start out with some sort of acknowledgement.  Let them know that you noticed them during the party even if they didn't say much.
2. Look for a way to be of service to them.  This can be as simple as listening to them during check-out talk about their limited budget or how tired they are.  You want to help them.
3. End with an open ended question that requires more than a yes or no answer.  This will encourage more of a conversation.

Yes, your personal checkouts might take a little longer but wouldn't it be GREAT to book parties at the PARTY so you didn't have to pick up the 500-pound phone?  You can also use this same technique in recruiting which is a definite blog in the future.

Here is to booking more parties AT the PARTY!  I am going to practice this so that I can use it during my upcoming parties this month.  I will let you know how it goes.  Have a ThirtyOne-derful day!